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Shipping & Returns
keyboard_arrow_downShipping
Returns
Description & Dimensions
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More About This Piece
keyboard_arrow_downWe work quickly to ship your order as soon as possible. Once your order is shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Customer Favourites
From Our Customers
Our team is here to answer you from Opening hours Monday to Saturday: 9:00 am – 5:00 pm
Got Questions?
Delivery Times & Areas
keyboard_arrow_down- Orders are processed and dispatched within 1–2 business days.
- We currently ship across the UK, with delivery typically taking 4–8 business days.
- Free shipping applies to all orders, with no minimum spend required.
Fully Protected Shipping
keyboard_arrow_down- If your order arrives damaged, contact us straight away at contact@mycosylight.com with photos of the item, the packaging, and your order number.
- We'll arrange a replacement or a refund depending on your situation — no hassle.
30-Day Returns
keyboard_arrow_down- You have 30 days from delivery to request a return.
- Items must be unused, in their original condition, and in their original packaging.
- To start a return, email us at contact@mycosylight.com with your order number.
- Return shipping costs are the customer's responsibility, unless the item arrived faulty or damaged.
Guaranteed Refunds
keyboard_arrow_down- Refunds are processed within 30 business days of us receiving and inspecting your return, directly to your original payment method.
- If you haven't received your refund 15 business days after it's confirmed, email us at contact@mycosylight.com.
Changing Your Order
keyboard_arrow_down- Since orders are prepared within 1–2 business days, any urgent changes need to be flagged to us immediately at contact@mycosylight.com.
- Once an order has shipped, we're unable to change its contents or delivery address.
Product Safety & Certification
keyboard_arrow_down- All our lamps meet UK electrical safety standards and are UKCA/CE marked.
- Each product is tested before shipping to ensure safe, reliable use.
- If you ever have a safety concern about a product you've received, contact us immediately at contact@mycosylight.com.
Colour & Light Accuracy
keyboard_arrow_down- Colours may appear slightly different depending on your screen settings.
- For an accurate sense of warmth, check the Kelvin (K) rating listed in each product's specifications rather than relying on photos alone.
Getting in Touch
keyboard_arrow_down- We aim to reply to all customer enquiries within 24 hours.
- Contact us at contact@mycosylight.com for any question about your order, a product, or a return.
About US
keyboard_arrow_downMyCosyLight ships cosy, quality lighting directly to homes across the UK. We're a small, independent brand focused on clear product information, fast dispatch, and honest customer support.
