Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 1–2 business days after payment is received. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may take slightly longer — we will notify you by email if there is a significant delay.

Delivery Times

Once your order has shipped, delivery typically takes 6–9 business days. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs processing, or other circumstances outside our control.

Shipping Rates

Shipping is free on all orders, with no minimum spend required.

Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has left our warehouse. Please allow up to 24 hours for tracking information to update after dispatch.

Shipping Destinations

We currently ship to addresses within the United Kingdom.

Damaged or Lost Shipments

If your order arrives damaged, or if it has not arrived within a reasonable time after the estimated delivery window, please contact us at contact@mycosylight.com with your order number so we can investigate and resolve the issue as quickly as possible.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at contact@mycosylight.com — we cannot guarantee a correction once the order has been dispatched.

Contact

For any shipping-related questions, reach us at contact@mycosylight.com.