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Frequently Asked Questions (FAQ)
About MyCosyLight
How can I contact customer service?
keyboard_arrow_downYou can contact our customer service team via the Contact Us page or by email at contact@mycosylight.com.
What is your returns policy?
keyboard_arrow_downYes, we offer easy returns within 30 days of delivery. For more information, please see our Returns Policy.
Do you have a physical shop I can visit?
keyboard_arrow_downWe are an online-only store, which allows us to offer competitive prices and a wide selection of products.
Can I place a bulk order for my business or organisation?
keyboard_arrow_downYes, we accept bulk orders. Please contact our customer service team via the Contact Us page for more details.
Where is MyCosyLight based?
keyboard_arrow_downMyCosyLight is a UK-based business offering a selection of high-quality products with delivery available throughout the United Kingdom.
Delivery
Do you offer international delivery?
keyboard_arrow_downNo, we currently deliver only within the United Kingdom.
Do you offer free delivery?
keyboard_arrow_downYes, we offer free delivery on all orders within the United Kingdom.
For more information, please see our Shipping Policy.
How long will it take to receive my order?
keyboard_arrow_downOrder processing time: 1–3 business days (Monday to Friday). Once your order has been processed, it will be shipped with one of our delivery partners.
Shipping time: 6–9 business days (Monday to Friday).
Estimated total delivery time: 7–12 business days (Monday to Friday).
You can view our Shipping Policy here.
How can I track my order?
keyboard_arrow_downYou can track your order through the Order Tracking page on our website.
Refunds and Returns
Can I cancel my order after placing it?
keyboard_arrow_downYes, we offer a 24-hour cancellation period. To cancel your order within this timeframe, please contact our customer service team via the Contact Us page.
What is your returns policy?
keyboard_arrow_downWe have a simple and hassle-free returns process. For full details, please see our Returns Policy.
What should I do if I receive a faulty product?
keyboard_arrow_downIf you receive a faulty product, we will replace it free of charge. Please contact us and return the item within 30 days. For more information, please see our Returns Policy.
How can I exchange a product?
keyboard_arrow_downFor detailed information about exchanges, please see our Returns Policy.
When will I receive my refund after making a return?
keyboard_arrow_downOnce your returned item has been received and inspected, your refund will be processed. Refunds will usually appear on your original payment method within 10 business days.
Please see our Refund Policy for more details.
Opening hours
Monday to Saturday: 9:00 am – 5:00 pm
Address : Alfie Davie
2326 Stratford Road
Hockley Heath
Solihull
B94 6NY
United Kingdom
Phone number : +44 0116 496 0168
Email address : contact@mycosylight.com
Have a question? Check out our FAQ or contact our customer service team.
Free Shipping
Uk Free Shipping
30 Days
Returns Policy
5/7 Days
Customers Support